1. General Terms: These terms govern your use of our website and services. By making a purchase, you agree to comply with these terms and any applicable laws and regulations. We reserve the right to update or modify these terms at any time without prior notice.

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2. Orders & Payment: All orders are subject to availability and acceptance. Prices are displayed in GBP and include VAT. We reserve the right to change pricing without prior notice. Payment must be made in full at the time of order placement. If payment is declined or incomplete, we reserve the right to cancel your order.

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3. Custom Orders & Production: As all our products are custom-made, production begins once payment is received. Changes or cancellations may not be possible after production has started. Any modifications requested post-order confirmation may incur additional charges and extended production time.

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4. Shipping & Delivery: Shipping times are estimates and may be affected by external factors such as supply chain disruptions and courier delays. Formaer is not responsible for delays caused by third-party carriers. Incorrect addresses may result in additional delivery fees.

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5. Returns & Refunds: Due to the custom nature of our products, we do not accept returns unless an item is damaged or defective. Refunds are issued at our discretion following a thorough review of the claim. Customers must notify us within 48 hours of receiving a damaged item, including photographic evidence. 

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6. Intellectual Property: All content, designs, and trademarks on this website are the property of Formaer. Unauthorised reproduction, distribution, or use of our content without written permission is strictly prohibited.

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7. Limitation of Liability: Formaer is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. We are not responsible for issues caused by incorrect installation, misuse, or normal wear and tear. 

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8. Governing Law: These terms and conditions are governed by the laws of the United Kingdom. Any disputes arising from these terms will be subject to the exclusive jurisdiction of UK courts. 

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9. Contact Information: For any questions regarding these terms, please contact us at info@formaer.co.uk.

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By using our website and placing an order, you acknowledge that you have read and agree to these terms and conditions.