Formaer shelving are fabricated using the following materials and hardware:

• Premium, precision-cut 18mm pre-laminated MFC panels 
• Solid ¾” ⌀ hardwood dowels that are either left natural in the Pure Oak finish or stained with Rubio Monocoat Oil Plus 2C colour coating
• 8mm ⌀ x40mm click-in-place permanent dowel connectors 

All MFC panels are edge-banded, labelled, and flat-packed with assembly instructions and protection materials included.

At Formaer, we take pride in delivering high-quality, custom-made furniture. Due to the bespoke nature of our products, we do not accept returns or exchanges unless the item is faulty or damaged upon delivery.

If your order arrives damaged or defective, please contact us at info@formaer.co.uk within 48 hours of receiving the item. To process your claim, we require clear photos and a detailed description of the issue. 

Because each Formaer piece is designed just for you, we are not able to offer refunds. If your item arrives damaged or incorrect however, we’ll replace it free of charge.

Formaer is not responsible for damages caused by improper assembly, misuse, or general wear and tear. Please follow instructions for assembly and after care included with your furniture carefully.

At Formaer, we are committed to providing a seamless and reliable shipping experience for our customers. As all our products are made to order, production times vary based on the complexity of the design and the materials chosen. Typically, it takes between four to eight weeks from order confirmation to complete production. Once your order is ready for dispatch, we will send a shipping confirmation email containing tracking details.

We partner with trusted local manufacturers and delivery services to ensure safe and efficient shipping. Depending on your location and selected delivery method, standard delivery takes between five to ten business days after production, while express delivery (if available) takes two to five business days. Please note that external factors such as high demand, weather conditions, or supply chain disruptions may impact delivery times.

We encourage customers to inspect their orders upon delivery. If you notice any damage or defects, please notify us within 48 hours, providing photos and a description of the issue. We will work with you to repair or replace any damaged items in accordance with our returns policy.

How do I use the 3D configurator?

By moving the sliders or typing in your required dimensions in the height, width and depth parameters, you will instantly see the changes in the 3D viewer in real time. The configurator uses a metric system so please note all measurements inserted should be in millimetres.  

Are there any design limitations for customisation?

Thanks to our advanced algorithms, anything is possible within our size range and material range. There are on average around 12,500,000 variations that can be achieved with every furniture design, so there is plenty of room for your unique piece that matches your space perfectly.

If you would like to customise your furniture to dimensions beyond the current maximum capacity of the configurator, please get in touch with us at info@formaer.co.uk.

How does Formaer use technology in its furniture design?

Once the order has been made, Formaer's AI powered back end technology produces all the files and drawings required for manufacturing. The production of the files for digital fabrication is completely automated to allow for a seamless, error-free process that ensures high quality, precision furniture at your doorstep.

Where does Formaer deliver to?

Formaer is currently only available for use exclusively in the UK. Please use the postcode checker on our home page to check availability of our service in your area, as we are still working on expanding our network of manufacturing partners. 

What payment methods are accepted?

All major credit cards are accepted, including American Express. For convenience, you can also use Apple Pay and Google Pay on your devices.

Can I change my order after placing it?

Unfortunately that is not possible. Your order will be completely bespoke to you and therefore cannot be sold to someone else after you have placed the order. We would recommend that you please ensure the dimensions for your custom furniture are accurately measured for the space it has been designed for, and have also been accurately inserted in the configurator before finalising your order.